Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

You can request a cancellation by:

Before Your Order Has Been Dispatched

If your order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method.

We process orders promptly, so we recommend contacting us as soon as possible if you wish to cancel.

After Your Order Has Been Dispatched

If your order has already been dispatched, we may no longer be able to stop the shipment. You can still return eligible items in accordance with our Refund Policy and your applicable statutory cancellation rights.

For full details of our returns process, eligibility requirements, refund arrangements and cancellation rights, please see our Refund Policy.

Contact Us

If you need help with cancelling an order, please contact us:

Email: sales@maxisretail.com
Telephone: +44 7825 702795
Customer service hours: Monday to Friday, 9:00am to 5:00pm

Business Information

Maxis Retail Ltd
Company number: 13491694
VAT number: GB431475409
Registered business address: 49A Newell Road, Hemel Hempstead, Hertfordshire, HP3 9PB, United Kingdom
Email: sales@maxisretail.com
Telephone: +44 7825 702795
Website: shopmaxis.com

Last updated: 8th July 2026