Shipping policy
At Maxis Retail, we aim to dispatch every order as quickly and securely as possible.
This page explains our order processing times, available UK delivery services and what to do if you need help with a delivery.
Order Processing
Orders placed before 12:00pm (midday) on a working day are usually dispatched the same day.
Orders placed after 12:00pm, at weekends or on UK public holidays will normally be dispatched on the next working day.
Once your order has been dispatched, you will receive a confirmation email containing your Royal Mail tracking number, allowing you to follow your parcel’s progress online.
UK Delivery Services
We use Royal Mail tracked services for UK deliveries.
Royal Mail Tracked 48 – Free
Estimated delivery: 2 to 4 working days from order placement.
Royal Mail Tracked 24 – £2.00
Estimated delivery: 1 to 3 working days from order placement.
Royal Mail Special Delivery Guaranteed by 1:00pm – £10.00
Delivery: next working day following dispatch, subject to the applicable order cut off time, destination and Royal Mail service availability.
Royal Mail tracking information may include parcel tracking updates, delivery confirmation and, where available for the relevant service and delivery event, location information or photographic confirmation of delivery.
Delivery Times
The delivery times shown above are estimated total timeframes based on our normal order processing times and the relevant Royal Mail service.
Delivery estimates are not guaranteed unless a guaranteed delivery service has been selected and the applicable conditions for that service are met.
Occasionally, deliveries may be delayed by adverse weather, operational disruption, transport issues or other circumstances outside our reasonable control.
If your order has not arrived within the expected timeframe, please contact us and we will be happy to help investigate the delivery with Royal Mail.
Tracking Your Order
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking information.
You can use the tracking number provided to follow the progress of your parcel through Royal Mail’s tracking service.
Please allow time for tracking information to update after dispatch.
Delivery Area
We currently dispatch website orders throughout the United Kingdom.
For international delivery enquiries, please contact us before placing your order so that we can confirm whether delivery is available to your destination.
Delivery Address
Please ensure that the delivery address provided when placing your order is complete and accurate.
If you notice an error in your delivery details, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address or redirect the parcel.
Delayed or Missing Deliveries
If your order has not arrived within the expected timeframe, please contact us with your order details.
We will review the available tracking information and, where appropriate, assist with enquiries through Royal Mail.
Please note that occasional delays can occur outside our reasonable control. We will provide reasonable assistance and keep you informed where further investigation is required.
Questions About Delivery?
If you have any questions about delivery or require assistance with an existing order, please contact us:
Email: sales@maxisretail.com
Telephone: +44 7825 702795
Customer service hours: Monday to Friday, 9:00am to 5:00pm
Business Information
Maxis Retail Ltd
Company number: 13491694
VAT number: GB431475409
Registered business address: 49A Newell Road, Hemel Hempstead, Hertfordshire, HP3 9PB, United Kingdom
Email: sales@maxisretail.com
Telephone: +44 7825 702795
Website: shopmaxis.com
Last updated: 8th July 2026